68 WARNING: For Proposition 65 information, see p. 3 How to Order, Warranty & Liability Statement How to Order from DX Engineering: • Online at www.DXEngineering.com • By Phone: 1-800-777-0703 • By Fax: 1-330-572-3279 • International Phone Orders: 1-330-572-3200 Please provide your e-mail address for most ef icient correspondence and to receive order confirmation notices. Hours of Operation Ordering (via phone) Monday-Friday: 8:30 am to Midnight, Eastern Time Saturday & Sunday: 9 am to 5 pm, Eastern Time Ordering (online) Order at www.DXEngineering.com 24 hours a day, 7 days a week Phone or email Technical Support Monday-Friday: 9 am to 7 pm, Eastern Time Saturday: 9 am to 5 pm, Eastern Time [email protected] Ohio Showroom Staf ing Hours Monday-Saturday: 9 am to 5 pm, Eastern Time Ohio Curbside Pickup: Monday-Saturday: 9 am to 8 pm, Eastern Time Sunday: 9 am to 7 pm, Eastern Time Nevada Curbside Pickup: Monday-Sunday: 9 am to 7 pm, Pacific Time Freight, Shipping and Handling Policies Your order ships fast via standard ground shipping. In-stock parts typically ship the same day when you order by 9 pm ET, Monday-Friday. Note: We will verify all credit orders for your protection. In some cases, this process may cause a slight delay in shipping. Shipping and Handling—Domestic and APO/FPO (United States, excluding HI, AK, PR, U.S. Territories) We of er free shipping on qualifying orders. Shipping and handling on domestic and APO/FPO orders is based on order subtotal and is non-refundable. For current shipping and handling rates, visit the Help Center at DXEngineering.com. Oversize items: An oversize fee applies to select items (due to size and/or weight) as indicated at DXEngineering.com. Truck freight fees are charged for products that are too large or too heavy for regular ground service, as indicated at DXEngineering.com. These rates do not include lif gate fees. The shipping carrier will contact you to schedule a distribution center pick-up or home delivery time. Find more information in the online Help Center at DXEngineering.com or call. In-stock parts: Order of in-stock parts typically arrive in 1-5 business days via standard ground service in the contiguous 48 states. Exact order-by time is subject to shipper availability. Visit the Help Center at DXEngineering.com for more information about order status and tracking, plus Next Day Air and Saturday Delivery options. Domestic Non-Standard Shipping Options: Rates for Next Day Air, 2-Day Air, 2-Day Air Saturday, and Next Day Air Saturday (where available) are listed in the online Help Center at DXEngineering.com. Sales Tax DX Engineering collects and remits sales tax based on state and local requirements. Prices are subject to change without notice. Occasionally, prices increase or decrease af er a catalog is printed. For the most up to date pricing and in-stock status, visit DXEngineering.com. If you have any further questions, please send us an e-mail at [email protected], call us at 1-800-777-0703, or visit the Help Center at DXEngineering.com and search for “prices.” About Backorders For customers in the continental U.S. and all U.S. territories: in-stock parts usually ship immediately. Most backordered parts ship as they become available, which may result in multiple shipments for a single order. You will be charged for in-stock parts and parts that dropship directly from our supplier when they are ordered. Visit the online Help Center at DXEngineering.com or ask your sales rep for payment information and more details. International information listed above. Ordering Details We cannot ship to a P.O. Box in the contiguous 48 United States. APO/FPO orders can only ship via U.S. Postal Service and must be pre-paid by a check or credit card. Truck Freight, Hazardous Materials, and some oversize items cannot be shipped to APO/FPO addresses. HI, AK, PR, and U.S. Territory Shipping and handling is based on the method selected. See the options and fees at DXEngineering.com or call us. Shipping and handling is non-refundable. International and Canadian (outside of the U.S. or U.S. Territories): Order at DXEngineering.com or call 1-330-572-3200. Shipping and handling is based on carrier selection and destination. If an item is backordered, your item will be held until ALL items are in stock. Obtain quotes at DXEngineering.com or contact us at [email protected]. Shipping and handling is non-refundable. If you choose a Landed Cost Delivery provider, all duties, taxes, and clearance fees are included at checkout. Otherwise duties and taxes will be billed to you by the shipping company at the time of delivery. Visit the online Help Center at DXEngineering.com or ask your sales rep for more details. Product Warranties DX Engineering Products All products manufactured by DX Engineering are warranted to be free from defects in materials and workmanship for a period of one (1) year from date of shipment. DX Engineering’s sole obligation under this warranty shall be to issue credit, repair, or replace any item or part there of which is proved to be other than as warranted. No allowance shall be made for any labor charges of buyer for replacement of parts, adjustments or repairs, or any other work, unless DX Engineering authorizes such charges in advance. Repairs to DX Engineering-produced items are warranted for a period of 90 days against defects in materials and workmanship. Repair or replacement is at DX Engineering’s discretion. Other Manufacturers Most manufacturers of er their own warranties. All warranties are included with your order. Some manufacturers require their products to be sent directly to them for warranty consideration—before returning any product from another manufacturer, contact us by e-mail or by phone at 1-800-777-0703. If you want to return any electrical products for warranty consideration, please e-mail us before shipping the items back. We will determine if a warranty claim is valid and where the part needs to be sent. You can also call 1-800-777-0703 to speak to a Customer Service representative. Any item which, in our opinion, shows evidence of being used or installed contrary to manufacturer’s instructions, and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration. We reserve the right to charge a restocking fee or refuse any item. We cannot accept returns on custom-ordered parts. Sof ware or publications cannot be returned for a refund once opened. Protection Plan The DX Engineering Protection Plan provides coverage beyond the manufacturer’s warranty.* It includes: Mechanical or electrical failure coverage—For failures caused by breakdown or power surge. Coverage for product defects—We’ll get you back up and running quickly if your product is defective in materials or workmanship. Hassle-free product replacement**—If your product stops working due to a covered breakdown, we’ll replace it quickly and conveniently. No deductibles or service fees—With this plan, there’s no additional out-of-pocket expenses. *For transceivers and receivers, coverage begins af er the manufacturer warranty expires. For all other products coverage begins 31 days af er your product purchase date or ship date, whichever is later. The plan provides 1, 2, or 3 years of coverage depending on the length of coverage purchased. **The replacement product may be in the form of merchandise credit, not to exceed the maximum coverage per claim. Replacement, merchandise credit, or settlement fulfills the contract in its entirety. See terms and conditions for complete details, including exclusions, limitations, and providers. The protection plan provider is Federal Warranty Service Corporation in all states except in Oklahoma, where the provider is Assurant Service Protection, Inc. These companies operate under the trade name Assurant®. Repairs We can, in most cases, perform repair service on out-of-warranty DX Engineering, Butternut, COMTEK, Top Ten Devices, Hi-Z, RigExpert and TopTek branded products. The cost of repairs is based on labor rate of $89.00 per hour, and the total cost is estimated before repair work is started. 4O3A, ACOM, microHAM, OM Power, and RM Italy repairs will be conducted by our Authorized Service Providers at a cost deemed by them. Contact DX Engineering Customer Service to discuss the repairs needed and to receive shipping instructions. Returns DX Engineering does not have a trial or evaluation period for new equipment. However, if you’re not satisfied within 10 days of receiving your purchase, contact our Customer Service/Technical Support department to discuss your options. A purchase may be returned for a full refund within 10 days of receipt providing that the original manufacturer’s package is unopened, or is in as-new condition, and is undamaged. Items that you have opened and returned may be subject to a restocking or repackaging fee. DX Engineering recommends that you insure your return shipment. Af er inspection and verification of the returned items’ condition, DX Engineering will send the purchaser a refund or issue credit to the original payment method used for the purchase—for the full amount of the merchandise less a nominal shipping charge. Shipping charges, insurance, and oversize fees are *not* refundable. If it has been greater than 10 days since you received your order, the manufacturer’s warranty will apply, and no returns will be accepted. Exceptions: Any products that are personalized or special-ordered cannot be returned or exchanged. Batteries (individual cells or battery packs), videos (any format), sof ware, cut-to-length cable, custom-made cable assemblies, and copyrighted materials (books, publications) are ineligible for refund or exchange. Personal use items— microphones, headphones, earphones, and all clothing items—are non-returnable/non-refundable. If a return is necessary, you must ship your return postage-paid and insured to: DX Engineering ATTN: Returns Department 3800 Mogadore Industrial Pkwy. Mogadore, OH 44260 USA Include a copy of your receipt and a note explaining the reason for your return. Items without documentation may be sent back to you. DX Engineering reserves the right to make exceptions to the above return policy depending upon specific circumstances. Liability Statement DX Engineering's liability for losses or damages, arising out of any cause whatsover, is limited to full refund of the purchase price or, at our option, repair or replacement of the part(s). DX Engineering shall not be liable for any consequential or incidental damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Our products are not designed or intended for use in or on aircraf of any kind whatsoever. Note: We reserve the right to limit quantities. If you have any further questions, please send us an e-mail at [email protected] or contact us at 1-800-777-0703. Contact Us to Take Advantage of Our Beat-A-Price Guarantee You’ll get more than a price match. We’ll BEAT the advertised final price from most domestic competitors on an identical, in-stock product upon verification! To qualify, proof of the advertised item’s final price is required; the part must be in-stock at the advertised location; advertised final price includes all shipping, handling, or any other “to-the-door” costs; and the seller must be an authorized dealer. Restrictions: This policy does not apply to typographical errors; products in an online auction; third-party sellers; closeouts; damaged or “open box” items; discontinued, clearance, or liquidation items; refurbished or used products from a second-hand seller; wholesale, membership, or club pricing; fraudulent websites; a competitor’s price that results from a price match; extended warranties or protection plans; or previous promotional pricing or previous manufacturer of ers. We reserve the right to refuse Beat-A-Price for any reason. All pricing is subject to change at any time. Prices are subject to change without notice.
