74 How to Order, Warranty & Liability Statement How to Order from DX Engineering: • Online at www.DXEngineering.com • By Phone: 1-800-777-0703 • By Fax: 1-330-572-3279 • International Phone Orders: 1-330-572-3200 Please provide your e-mail address for most ef icient correspondence and to receive order confirmation notices. Hours of Operation Ordering (via phone) Eastern Time: Monday-Friday: 8:30 am to Midnight ET Eastern Time: Saturday & Sunday: 9 am to 5 pm Ordering (online) Order at www.DXEngineering.com 24 hours a day, 7 days a week Phone or e-mail Technical Support Eastern Time: Monday-Friday: 9 am to 7 pm ET Saturday: 9 am to 5 pm [email protected] Ohio Showroom Staf ing Hours Eastern Time: Monday-Saturday: 9 am to 5 pm ET Ohio Curbside Pickup: 9 am to 8 pm ET, Monday-Saturday 9 am to 7 pm ET, Sunday Nevada Curbside Pickup: 9 am to 7 pm PT, Monday-Sunday Freight, Shipping and Handling Policies We ship most orders via fast ground service at no additional charge (to the contiguous 48 states). Most orders for in-stock parts are shipped the same day. Most orders arrive in 1-2 days via ground service in the contiguous 48 states. Note: We will verify all credit orders for your protection. In some cases, this process may cause a slight delay in shipping. Shipping and Handling Domestic and APO/FPO (United States, excluding HI, AK, PR, U.S. Territories) Orders over $99 qualify for free standard shipping. Shipping and handling on domestic and APO/FPO orders is based on order subtotal and non-refundable. Please note, shipping and handling fees are subject to change. For current rates, visit the Help Center at DXEngineering.com. Oversize items: An oversize fee applies to select items (due to size and/or weight) as indicated at DXEngineering.com. Truck freight fees are charged for products that are too large or too heavy for regular ground service, as indicated at DXEngineering.com. These rates do not include lif gate fees. The shipping carrier will contact you to schedule a distribution center pick-up or home delivery time. Find more information in the online Help Center at DXEngineering.com or call. In-stock parts: Most orders on in-stock parts are shipped the same day and arrive in 1-2 days via ground service in the contiguous 48 states . Exact order-by time is subject to shipper availability. Visit the Help Center at DXEngineering.com for more information about order status and tracking, plus Next Day Air and Saturday Delivery options. Domestic Non-Standard Shipping Options: Rates for Next Day Air, 2-Day Air, 2-Day Air Saturday, and Next Day Air Saturday (where available) are listed in the online Help Center at DXEngineering.com. Sales Tax DX Engineering collects and remits sales tax based on state and local requirements. Prices are subject to change without notice. Occasionally, prices increase or decrease af er a catalog is printed. For the most up to date pricing and in-stock status, visit DXEngineering.com. Prices are subject to change without notice. If you have any further questions, please send us an e-mail at [email protected] or contact us at 1-800-777-0703. Ordering Details We cannot ship to a P.O. Box in the contiguous 48 United States. APO/FPO orders can only ship via U.S. Postal Service and must be pre-paid by a check or credit card. Truck Freight, Hazardous Materials, and some oversize items cannot be shipped to APO/FPO addresses. HI, AK, PR, and U.S. Territory Shipping and handling is based on the method selected. See the options and fees at DXEngineering.com or call us. Shipping and handling is non-refundable. International and Canadian (outside of the U.S. or U.S. Territories): Order at DXEngineering.com or call 1-330-572-3200. Shipping and handling is based on carrier selection and destination. If an item is backordered, your item will be held until ALL items are in stock. Obtain quotes at DXEngineering.com or contact us at [email protected]. Shipping and handling is non-refundable. If you choose a Landed Cost Delivery provider, all duties, taxes, and clearance fees are included at checkout. Otherwise duties and taxes will be billed to you by the shipping company at the time of delivery. Visit the online Help Center at DXEngineering.com or ask your sales rep for more details. About Backorders For customers in the continental U.S. and all U.S. territories: in-stock parts usually ship immediately. Most backordered parts ship as they become available, which may result in multiple shipments for a single order. You will be charged for in-stock parts and parts that dropship directly from our supplier when they are ordered. Visit the online Help Center at DXEngineering.com or ask your sales rep for payment information and more details. International information listed above. Product Warranties DX Engineering Products All products manufactured by DX Engineering are warranted to be free from defects in materials and workmanship for a period of one (1) year from date of shipment. DX Engineering’s sole obligation under this warranty shall be to issue credit, repair, or replace any item or part there of which is proved to be other than as warranted. No allowance shall be made for any labor charges of buyer for replacement of parts, adjustments or repairs, or any other work, unless DX Engineering authorizes such charges in advance. Repairs to DX Engineering-produced items are warranted for a period of 90 days against defects in materials and workmanship. Repair or replacement is at DX Engineering’s discretion. Other Manufacturers Most manufacturers of er their own warranties. All warranties are included with your order. Some manufacturers require their products to be sent directly to them for warranty consideration—before returning any product from another manufacturer, contact us by e-mail or by phone at 1-800-777-0703. If you want to return any electrical products for warranty consideration, please e-mail us before shipping the items back. We will determine if a warranty claim is valid and where the part needs to be sent. You can also call 1-800-777-0703 to speak to a Customer Service representative. Any item which, in our opinion, shows evidence of being used or installed contrary to manufacturer’s instructions, and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration. We reserve the right to charge a restocking fee or refuse any item. We cannot accept returns on custom-ordered parts. Sof ware or publications cannot be returned for a refund once opened. Repairs We can, in most cases, perform repair service on out-of- warranty DX Engineering, Butternut, COMTEK, Top Ten Devices, Hi-Z, RigExpert and TopTek branded products. The cost of repairs is based on labor rate of $79.00 per hour, and the total cost is estimated before repair work is started. Acom, OM Power and RM Italy repairs will be conducted by our Authorized Service Providers at a cost deemed by them. Contact DX Engineering Customer Service to discuss the repairs needed and to receive shipping instructions. Returns DX Engineering does not have a trial or evaluation period for new equipment. However, if you’re not satisfied within 10 days of receiving your purchase, contact our Customer Service/Technical Support department to discuss your options. A purchase may be returned for a full refund within 10 days of receipt providing that the original manufacturer’s package is unopened, or is in as-new condition, and is undamaged. Items that you have opened and returned may be subject to a restocking or repackaging fee. DX Engineering recommends that you insure your return shipment. Af er inspection and verification of the returned items’ condition, DX Engineering will send the purchaser a refund or issue credit to the original payment method used for the purchase—for the full amount of the merchandise less a nominal shipping charge. Shipping charges, insurance, and oversize fees are *not* refundable. If it has been greater than 10 days since you received your order, the manufacturer’s warranty will apply, and no returns will be accepted. Exceptions: Any products that are personalized or special-ordered cannot be returned or exchanged. Batteries (individual cells or battery packs), videos (any format), sof ware, cut-to-length cable, custom-made cable assemblies, and copyrighted materials (books, publications) are ineligible for refund or exchange. Personal use items— microphones, headphones, earphones, and all clothing items—are non-returnable/non-refundable. If a return is necessary, you must ship your return postage-paid and insured to: DX Engineering ATTN: Returns Department 3800 Mogadore Industrial Pkwy. Mogadore, OH 44260 USA Include a copy of your receipt and a note explaining the reason for your return. Items without documentation may be sent back to you. DX Engineering reserves the right to make exceptions to the above return policy depending upon specific circumstances. Liability Statement DX Engineering's liability for losses or damages, arising out of any cause whatsover, is limited to full refund of the purchase price or, at our option, repair or replacement of the part(s). DX Engineering shall not be liable for any consequential or incidental damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Our products are not designed or intended for use in or on aircraf of any kind whatsoever. Note: We reserve the right to limit quantities. If you have any further questions, please send us an e-mail at [email protected] or contact us at 1-800-777-0703. Expert Help is Just a Click Away! Have questions about ordering and shipping? Looking for technical advice on your purchase? Get fast answers at the Online Help Center. Just scan the QR code to access the Help Center at DXEngineering.com and the information you need is right at your fingertips. It’s another way DX Engineering is making it easier than ever to enjoy the world’s greatest hobby—Ham Radio! • Billing & payment, product, order, shipping, returns, sales tax, and technical FAQs all in one place • Searchable library of technical articles • New content added regularly • Optimized for any device—mobile, tablet or desktop • Easy navigation and powerful keyword search Visit DXEngineering.com for the latest limited-time of ers and special savings!
